Year 0: the diagnosis.
We ran the Venn together. Seven Reds. The biggest one wasn’t the one she expected. She thought it was Build Team. It was Convert Sales — the entire buyer journey lived in her head. Her team did the work; she did every deal.
Her first sprint was Convert Sales (Build) and Track Metrics (Prove). Six weeks. We took the buyer journey out of her head, documented every stage, and handed it to a senior account director who’d been waiting for the chance.
Twelve months in, she was closing strategic deals only. Hours dropped from 65 a week to 42. She took a real two-week holiday for the first time in eight years — and the pipeline kept filling.
